RETURN POLICY

At Babcia Stenia's, we believe in quality, honesty, and respect – not only towards our customers but also towards the generations that have inspired us. That's why returns are not a problem for us, but a part of good service.

1. Right of withdrawal from the contract

According to applicable law, you have the right to withdraw from the purchase agreement without providing a reason within 14 days of receiving the shipment.

To exercise the right of withdrawal, it is enough that:

• you will send us an email to the address: babciasteniashop@gmail.com with information about the desire to return,
• you will include the order number and your contact information,
• You will return the product to us within the next 14 days.

2. Return Conditions

For the return to be accepted, the product must:

• to be new, unworn, unwashed, and undamaged,
• to have original tags and packaging (if applicable).

3. Return Cost

The customer covers the return shipping costs.

We do not accept cash on delivery shipments.

In case of an error on our part (e.g., sending the wrong product), we cover the full return and reshipping costs.

4. Refund

Upon receiving and approving the return:

• we refund the money within 14 days,
• The refund will be made to the same account from which the transaction was paid.

We reserve the right to withhold the refund until we receive and inspect the goods.

5. Product exchange

If you want to exchange a product (e.g., for a different size), please contact us via email. If the product is available, we will be happy to reserve it for you.

Do you have questions?

Write to us:

babciasteniashop@gmail.com

Babcia Stenia's team will be happy to help!

STANDARD TERMS OF SALE

The client clearly waives their standard terms and conditions, even if they were drawn up after these standard terms and conditions of sale. To be valid, any deviations must be explicitly agreed upon in writing in advance.

1.  Our invoices are payable within 21 business days, unless a different payment term is specified on the invoice or order. In the event of late payment, the selling party reserves the right to demand a fixed interest payment of 10% on the remaining amount due. The selling party will be entitled to suspend all services without prior notice in the event of a payment delay.
2. If payment remains unfulfilled for more than sixty (60) days after the due date, the selling party reserves the right to engage the services of a collection agency. All legal costs will be borne by the client.
3. Some countries apply withholding deductions from the invoice amount, in accordance with their internal legislation. Any withholding deductions will be paid by the client to the tax authorities. Under no circumstances can the selling party be involved in costs related to the legislation of the respective country. Therefore, the invoice amount will be due to the selling party in full and does not include any costs related to the legislation of the country in which the client is located.
4. The selling party commits to making every effort to provide efficient services in a timely manner, in accordance with the established deadlines. However, none of its commitments can be considered a guarantee of achieving results. The selling party cannot, under any circumstances, be obligated by the client to act as a third party in the context of any claim for damages brought against the client by the end consumer.
5. In order for a claim to be recognized, the selling party must be notified of any claim by a letter sent via registered mail to its registered address within 8 days of the delivery of goods or the provision of services.
6. All our contractual relationships will be governed exclusively by Polish law.